General Terms & Conditions

Shop and Win free Mumbai Indians IPL Match Tickets

BUY product worth 20, 000/- and above and Participate in Shop and Win free Mumbai Indians IPL Match Tickets(“Offer”)

1.       This ‘Shop and Win free Mumbai Indians IPL Match Tickets Offer i.e.“Buy any product worth           Rs 20, 000/-at any store of Reliance Digital and get a chance to win a Prize through  Draw    is run by Reliance Retail Ltd. (“Reliance”).

2.       Offer is open for purchases made during the Offer Period at all Reliance Digital Stores located in Mumbai (Participating stores).

3.       Offer is valid/open for all Indian citizens residing in India, 18 years of age or above, Entries by person below age of 18 years shall be disqualified.

4.       Offer is valid from 22^nd March2025 to 15^th May 2025 (“Offer Period”) on purchase of select Product (“Product”) worth Rs 20,000/- or more from any of the Participating Stores under a tax invoice of Reliance during Offer Period (“Eligible Bill”)

5.       Purchases made before or after the Offer Period are not eligible. Offer is valid during Offer Period or till stocks last at the Participating Stores, whichever is earlier.

6.       Upon purchase of a Product during the Offer period the buyer customer shall be automatically enrolled in the Offer. will enrolled into Shop and Win free Mumbai Indians IPL Match Tickets offer Prizes to be won and/or given by Reliance under Offer are as under:

a.        “Mumbai Indian IPL Match Ticket” for matches held in Mumbai Only (“Prize”)

b.       Total Number of Prizes:  36

7.       Participation in the Offer is voluntary. Participants are requested to be accustomed, satisfy and agree to with these terms and conditions of the Offer before participating in or making any purchase in relation to this Offer

8.       Upon the purchase of the Product under Eligible Bill from any of the participating stores, the Customer shall automatically   be enrolled in the Offer (hereinafter referred to as "Eligible Participants").

9.       Winners shall be selected amongst the Eligible Participants as may be decided by Reliance.

a.        Total no. of Prizes are 36 in numbers.

10.    Winners shall be declared by a computerised randomiser or draw of lots from the pool of Eligible Participants Data. Reliance shall not be responsible in any manner, whatsoever for an incorrect invoice or missing details of Customers on an invoice or incomplete details in the registration form and/or registration link, mismatch of details in invoice and participation form/registration link.

11.    Winners shall be informed by Reliance or its authorized agency through E-mail ID or Phone No as mentioned in Eligible Bill / Invoice of the participant customer. Reliance shall not be responsible for any loss of Eligible Bill or Non-receipt of winner communication by an Eligible Customer/Winner.

12.    Reliance shall not be responsible if the Email or communication address and the mobile no. of the Participant/ Eligible Customer/Winner is incorrect or if the Winner is unavailable at the address mentioned on the invoice/ Eligible Bill despite reasonable attempts being made to inform him/her through phone/mailer.

13.    Reliance reserves its right to add or delete or replace the assured gifts with some other items as it deems fit and proper.  Terms and conditions of the offer are applicable for availing the benefits thereunder

14.    Reliance shall not be responsible for downtime on the mobile network, website, internet, and related services, caused due to technicalities (like failure of equipment, configuration issue, network congestion), or due to decisions/ changes in regulations that are carried out by any statutory/ regulatory authority.

15.    Reliance reserves its right: (a) to disqualify any Participant / Eligible Customer/Winner if it has reasonable grounds to believe the Participant /Winner has breached any of the terms and conditions. (b) to decide whether a replacement Participant should be selected in the event any Participant is disqualified from the Offer. (c) to ask for written permission from the parent or guardian of a winner who is under the age of 18 and (d) to ask for submission of proof of payment of applicable Gift Tax /TDS paid to authorities by Winner customer (e) to ask for submission of original documents of the winner such as Photo Identity proof, purchase invoice of the Product from the Participating Store, age proof, residential proof and personal details

16.    Winner shall claim and collect the prize within 2 days from the date of announcement of the lucky draw result, subject to submission of documents including original Eligible Bill, proof of payment of TDS or Gift Tax, PAN Card, residential proof and photo identity proof such as Aadhar Card/ Passport, as acceptable to Reliance otherwise the same will be forfeited. Delivery location of prize is from the store location where the Product was purchased by Customer or as to be decided by Reliance. In the event of failure on the part of winner to claim and collect the prize Reliance shall not be held responsible.

17.    Winner shall bear and pay the Gift Tax /TDS as applicable to receive or claim the Prize/Gift or benefit under the Offer. .

18.    In the event prizes are received in broken or damaged condition, the same shall be reported at the time of the receipt of the same. No subsequent claims shall be entertained.

19.    Benefits under the Offer is neither transferable nor encashable for money and can’t be clubbed with any other Offer. Customer is not charged extra for participating in the Offer.

20.    No request shall be entertained for exchange of gifts/prize of equivalent value or other configuration/brand/features.

21.    Prizes will be subject to Indian Laws including Tax regulations as and when applicable and shall be borne by the Winner alone.

22.    Reliance reserves its right to cancel or amend the terms of this Offer without assigning any reason.

23.    Reliance reserves its right to curtail or extend the Offer Period as deems fit and necessary.

24.    Employees,  participating store staffs and authorized agency of Reliance and their family members/relatives are not eligible to participate in the Contest.

25.    By participating in this contest, Participants agree to be bound by these terms and conditions and waive their right to claim any ambiguity.

26.    Terms and conditions of Match, ticket and venue shall apply which is in addition to these terms and conditions.

27.    Customers participating in the Offer/Contest, voluntarily consent for Reliance to contact them for any or all promotional activities carried by Reliance hereafter. The Customers participating in this Offer for availing the benefit, would deemed to have been waived the ‘Do not Disturb’ status (“DND”) to receive the massage from Reliance.

28.    Reliance reserves its right to display, publish, announce or refer the details or photograph or name of a Winner under the Offer /Contest in any media as it may deem fit, by participating in the Scheme the Customer hereby unconditionally agrees to the same and waives any and all current and future rights, claims, compensation, payment in the Material including right to claim against Reliance or its employees.

29.    By Participating in Offer grants to Reliance a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, assignable license to use their name, relevant details and/or photographs for purposes of publicity, advertising and/or trade without further compensation or notice and the participant will not claim or demand at any time any compensation or favour from Reliance in any manner whatsoever. All documents relating to the participation and/or the offer of the entries shall become the exclusive property of Reliance.

30.    Reliance is neither responsible for guaranteeing the quality of the prizes nor is liable for any deficiencies/defects in the same. Conditions of warranty/guarantee, if any of Manufacturer for the prize shall be applicable.

31.    In any event, Liability of Reliance to a winner shall not exceed the value of Gift/Prize.

32.    The Eligible Customers / Participants shall have no right to make any demand or grievance regarding the benefits of Offer/Contest and/or the selection process. Decision of Reliance shall be final and binding on all participants/customers.

33.    In the event, the Offer /Contest is termed as void due to introduction of any new legislation or by amendment to the existing legislation or by judicial orders, the Offer /Contest shall become invalid /null and void and Reliance shall not be liable to award or give any Gift/ Prize or any compensation in lieu thereof to any of the Eligible Customers/participants/ Winners.

34.    Any attempt to deliberately damage or undermines the operation of this Offer/Match is a violation of criminal and civil laws. Reliance reserves its rights to disqualify and/or seek damages from any individual making any such attempts to the full extent permitted by law.

35.    Reliancel and its group companies, affiliates and marketing agencies will not be liable to any Participant or Winner or user of  ticket for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence) in connection with this Offer or the acceptance or use of the Prize.

36.    In case of any ambiguity in the Offer t or marketing promotions and communications of the Offer, the decisions of Reliance will be final, conclusive, and binding.

37.    By participating in this Offer and accepting or using the Prize, the participant/winner and/or the user of the  ticket agrees and undertakes to indemnify and keep Reliance Retail Limited from any suit, claim, cost, penalty or damages arising out of their conduct during the Match or in relation to this Contest. For the purpose of this clause, 'Reliance Retail Limited' includes its parent companies, subsidiaries, affiliates, associates, directors, employees and agencies

38.    If a match is cancelled due to force majeure or any circumstances beyond the reasonable control of the Company, including but not limited to natural disasters, acts of God, war, terrorism, pandemics, government restrictions, or any unforeseen events, the Company shall not be held liable for any losses, damages, or claims arising from such cancellation, nor shall it be obligated to provide any refunds, compensation, or rescheduling unless otherwise stipulated in a separate agreement or applicable regulations.

39.    Pictures of prizes shown are for representation purpose only. Actual prizes may vary and subject to availability.

40.    Any or all disputes arising out of or relating to this Offer/Contest are subject to the exclusive jurisdiction of courts at Mumbai only.

By registering as a Customer, you agree to abide by these Terms and Conditions.